Please read these Terms and Conditions carefully before using the 499 com platform. All important information regarding account registration, bonus usage, payment processes, and responsible gaming is clearly set out here.
Last Updated: January 2026A quick overview of the key points in our Terms and Conditions.
You must be at least 18 years old to open an account with 499 com. Each person may hold only one account. Providing accurate information at registration is mandatory.
Each bonus offer comes with its own wagering requirements. Please read the applicable terms carefully before using any bonus. Misuse of bonuses may result in account termination.
All deposits and withdrawals must be made through verified payment methods. Identity verification (KYC) may be required before a withdrawal can be processed.
Any form of fraud, use of bots, operating multiple accounts, or bonus abuse is strictly prohibited. Accounts found engaging in such activity will be closed immediately.
Your personal information is kept under the strictest security. Your data is never sold or shared with third parties.
499 com provides deposit limits, self-exclusion options, and session break tools to promote responsible gaming. Gaming should be a source of enjoyment, not a cause of problems.
By accessing or using the 499 com website and mobile app (hereinafter referred to as the "Platform" or "we"), you are deemed to have fully accepted these Terms and Conditions. These terms are legally binding, so please read them carefully before using our services.
499 com reserves the right to modify these Terms and Conditions at any time. Members will be notified of changes via their registered email, and the updated version will be published on the platform.
These Terms and Conditions apply to all 499 com services — including the website, mobile app, slots, Sports Betting, fish games, Live Casino, and any other offerings. By using the platform, you confirm that you have read and agreed to these terms.
499 com may amend these Terms and Conditions at any time without prior notice. However, we will make reasonable efforts to notify members of significant changes via email or in-app notification. Continued use of the platform following any changes constitutes acceptance of the updated terms.
These Terms and Conditions are published primarily in Bengali. If translations in other languages exist and any conflict arises, the Bengali version shall be considered the authoritative text.
To become a member of 499 com, you must complete the registration process. All information provided during registration must be accurate, complete, and up to date. Providing false or misleading information will result in account termination.
To register and play on 499 com, you must be at least 18 Years Government-issued ID or a passport may be requested at any time for age verification purposes. Accounts found to belong to underage users will be closed immediately, and any deposited funds will not be refunded.
Each person may register only one account. Operating multiple accounts is considered bonus abuse and will result in all associated accounts being closed. Members of the same household may hold separate accounts, but claiming bonuses from the same device or IP address is not permitted.
You are solely responsible for keeping your account username and password confidential. You may not grant any other person access to your account. Any unauthorized activity must be reported to the 499 com support team immediately.
499 com may request KYC (Know Your Customer) verification at any time to meet regulatory requirements and prevent fraud. You may be asked to submit a national ID, passport, driving licence, or bank statement. Withdrawals may be held until KYC is completed.
Provide accurate information at registration and upload a profile photo — this will make the KYC process much smoother later on.
499 com regularly offers various bonuses and promotional deals. Each offer is governed by its own specific terms. By claiming a bonus, you agree to the terms and conditions of that particular offer.
New members are eligible for a welcome bonus on their first deposit. A minimum deposit amount is required to qualify. The welcome bonus is available once only and applies once per account, household, address, or device.
A specified wagering amount must be completed before bonus funds can be withdrawn. For example, if the wagering requirement is 20x and you receive a bonus of 1,000 BDT, you must place a total of 20,000 BDT in bets before making a withdrawal.
Weekly cashback and reload bonus offers are available from time to time. These are generally applicable to active members and may be limited to specific game categories. Full terms for each campaign are detailed on the promotions page.
Bonus abuse — including bonus arbitrage, claiming bonuses across multiple accounts, or placing low-risk bets solely to meet bonus requirements — is strictly prohibited. Any such activity will result in the forfeiture of the bonus and all associated winnings.
Always read the specific terms of a bonus offer before claiming it. If anything is unclear, contact our support team for assistance.
Deposits and withdrawals on 499 com are fully secure and transparent. Popular local payment methods including bKash, Nagad, and Rocket are supported.
KYC verification must be completed before a withdrawal can be processed. Withdrawals can only be made to the same payment method used for the deposit. Processing typically takes 1-3 business days.
499 com supports transactions in Bangladeshi Taka (BDT). Transactions in foreign currencies will be converted at the prevailing exchange rate, and a small conversion fee may apply.
As part of its Anti-Money Laundering (AML) policy, 499 com reserves the right to investigate any suspicious transactions. The relevant account may be temporarily suspended during such investigations.
Any of the following activities are strictly prohibited. Violations may result in permanent account closure and forfeiture of any funds held.
If any prohibited activity is identified, the account may be closed without prior notice and legal action may be taken.
499 com believes gaming should be fun, not a source of harm. That is why we are firmly committed to responsible gaming. The following protective measures are available to every member.
You can set daily, weekly, or monthly deposit limits on your account. Increasing a limit requires a 72-hour waiting period, while reductions take effect immediately.
If you feel your gaming is getting out of control, you can opt for a temporary or permanent self-exclusion. During the exclusion period, access to your account will be completely disabled.
Reminders will appear on your screen during extended gaming sessions. You can set specific break intervals to help keep your gaming sessions under control.
If you are experiencing problems related to gaming addiction, please contact our support team. For more information, please visit our Responsible Gaming Page View.
499 com treats the protection of your personal information as its highest priority. Any data we collect is used solely for service delivery, security purposes, and compliance with legal obligations.
Your name, email address, phone number, and address are collected at the time of registration. Gaming activity, transaction history, and device information are also recorded automatically.
Your personal information is never sold to third parties. Data may only be shared with relevant authorities when required by law or court order. For more details, please see our Privacy Policy View Page.
For any complaints or disputes, please contact the 499 com support team first. We are committed to resolving all issues promptly and fairly.
All complaints must be submitted in writing to our support email. An initial response will be provided within 48 hours of receipt, and we will aim to resolve the matter within 7 business days.
499 com's liability for losses arising from technical errors, server downtime, or third-party service failures is limited. In such cases, the maximum compensation will not exceed the total deposits made during the affected period.
These Terms and Conditions are governed by the laws of the relevant licensing authority. Any legal disputes will be referred to arbitration for resolution.
Our 24/7 support team is always available for any questions or issues. Reach us via live chat or email.
You have read our Terms and Conditions — now register safely and enjoy gaming on a trusted platform.